Web analytics is the process of analyzing the behavior of visitors to a Web site. The use of Web analytics is said to enable a business to attract more visitors, retain or attract new customers for goods or services, or to increase the dollar volume each customer spends.

The analysis can include determining the likelihood that a given customer will repurchase a product after having purchased it in the past, personalizing the site to customers who visit it repeatedly, monitoring the dollar volume of purchases made by individual customers or by specific groups of customers, observing the geographic regions from which the most and the least customers visit the site and purchase specific products, and predicting which products customers are most and least likely to buy in the future. The objective is to promote specific products to those customers most likely to buy them, and to determine which products a specific customer is most likely to purchase. This can help to improve the ratio of revenue to marketing costs.


In addition to these features, Web analytics may include tracking the clickthrough and drilldown behavior of customers within the Web site, determining the sites from which customers most often arrive, and communicating with browsers to track and analyze online behavior. The results of Web analytics are provided in the form of tables, charts, and graphs.

Course Curriculum

Foundation Level
Getting Started With Google Analytics 00:00:00
Traffic Source 00:00:00
Advertising 00:00:00
Content 00:00:00
Visitors 00:00:00
Intermediate Level
Goals & Ecommerce 00:00:00
Actionable Insights and the Big Picture 00:00:00
Understand the benefits of using website analytics 00:00:00
Recognise and use the data provided by web analytics packages 00:00:00
Google Analytics interface 00:00:00
Implement, configure and use Google Analytics 00:00:00
Advance Level
Use web analytics to improve your website 00:00:00
Key Performance Indicators (KPIs) 00:00:00
Top 5 Areas to focus on for your business 00:00:00
Key tools and diagnostics based on different web site objectives 00:00:00
Reporting 00:00:00

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